PRIVACY POLICY

At BIOGLOW, your privacy is important to us. This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, make a purchase, create an account, contact us, or interact with our online store.

By using our website, you agree to the collection and use of your information in accordance with this Privacy Policy.

1. Who We Are

BIOGLOW is an Australian skincare brand offering premium skincare products through our online store.

For the purpose of this Privacy Policy, “BIOGLOW”, “we”, “our” or “us” refers to:

Business Name: BIOGLOW AUSTRALIA PTY LTD

ABN: 51 683 557 477

Email: admin@bioglow.com.au

Website: www.bioglow.com.au

Location: Australia

2. Information We Collect

We may collect personal information from you when you browse our website, place an order, subscribe to our newsletter, contact us, or interact with our brand online.

This may include:

Your name, email address, phone number, billing address, shipping address, order details, payment-related information, customer account details, product preferences, skin care interests, website usage data, IP address, device information, browser type, and any information you choose to provide when contacting us.

When you make a purchase, your payment information is processed securely by our third-party payment providers. We do not intentionally store your full credit card details on our own systems.

3. How We Collect Your Information

We may collect information directly from you when you:

Place an order through our website

Create a customer account

Subscribe to our mailing list

Contact our customer service team

Submit a review or feedback

Enter a promotion or giveaway

Browse our website or interact with our digital advertising

We may also collect certain information automatically through cookies, analytics tools, pixels and similar technologies when you visit our website.

4. How We Use Your Information

We collect and use your personal information to provide a smooth, secure and personalised shopping experience.

We may use your information to:

Process and fulfil your orders

Confirm payments and send order updates

Deliver products to your nominated address

Respond to enquiries and customer service requests

Manage returns, exchanges or refunds

Create and manage customer accounts

Improve our website, products and customer experience

Send marketing emails, offers or product updates where you have opted in

Show relevant advertising and measure campaign performance

Detect, prevent and manage fraud, security risks or misuse of our website

Comply with legal, tax, accounting and regulatory obligations

5. Email Marketing

If you subscribe to our newsletter or choose to receive updates from BIOGLOW, we may send you emails about new products, skincare rituals, exclusive offers, promotions and brand updates.

You can unsubscribe at any time by clicking the unsubscribe link in our emails or contacting us directly.

We will not sell your personal information to third parties for their own marketing purposes.

6. Cookies and Website Tracking

Our website may use cookies, pixels, analytics tools and similar technologies to improve your browsing experience, understand how visitors use our website, and support relevant advertising.

Cookies may collect information such as your browsing activity, device type, pages visited, time spent on our website, referring websites and general location data.

You can disable cookies through your browser settings. However, some parts of our website may not function properly if cookies are disabled.

We may use third-party tools such as Google Analytics, Meta Pixel, email marketing platforms, advertising platforms or ecommerce analytics tools to help us understand and improve our website experience.

7. Sharing Your Information

We may share your personal information with trusted third-party service providers who help us operate our business and deliver your order.

This may include:

Payment processors

Website and ecommerce platforms

Shipping and fulfilment providers

Email marketing platforms

Customer service tools

Analytics and advertising providers

IT, hosting and security providers

Professional advisers such as accountants, lawyers or auditors

Government, regulatory or law enforcement bodies where required by law

We only share information where it is necessary for our business operations, to provide our services, or to comply with legal obligations.

8. Overseas Disclosure

Some of our service providers may store or process information outside Australia. This may include ecommerce platforms, cloud storage providers, payment processors, marketing platforms, analytics providers or customer support tools.

Where your information is disclosed overseas, we take reasonable steps to ensure it is handled securely and in accordance with applicable privacy obligations.

9. Payment Security

All online payments are processed through secure third-party payment providers. BIOGLOW does not intentionally store your full credit card details on our own servers.

Payment providers may collect and process your payment information in accordance with their own privacy policies and security standards.

10. How We Protect Your Information

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

This may include secure website technology, restricted access to customer information, trusted third-party platforms, password protection, data security procedures and regular review of our digital systems.

While we take reasonable measures to protect your information, no method of online transmission or electronic storage is completely secure. For this reason, we cannot guarantee absolute security.

11. How Long We Keep Your Information

We retain your personal information for as long as reasonably necessary to provide our products and services, manage customer relationships, comply with legal obligations, resolve disputes, maintain business records and improve our operations.

When information is no longer required, we will take reasonable steps to securely delete, destroy or de-identify it.

12. Accessing or Correcting Your Information

You may request access to the personal information we hold about you. You may also ask us to correct information that is inaccurate, incomplete or out of date.

To make a request, please contact us at:

Email: info@bioglow.com.au

We may need to verify your identity before responding to your request.

13. Customer Accounts

If you create an account on our website, you are responsible for keeping your login details confidential. Please contact us immediately if you believe your account has been accessed without permission.

You may request to update or delete your customer account by contacting us.

14. Reviews, Testimonials and User Content

If you submit a product review, testimonial, photo, comment or other content to BIOGLOW, we may use this content on our website, social media, marketing materials or product pages.

We will only display personal details such as your name, initials or location where you have provided them or given permission for us to use them.

15. Children’s Privacy

Our website and products are not directed to children under the age of 16. We do not knowingly collect personal information from children.

If you believe a child has provided us with personal information, please contact us so we can take appropriate steps to remove it.

16. Links to Third-Party Websites

Our website may contain links to third-party websites, platforms or services. We are not responsible for the privacy practices, content or security of those third-party websites.

We recommend reviewing their privacy policies before providing any personal information.

17. Complaints

If you have any questions or concerns about how we handle your personal information, please contact us first so we can try to resolve the issue.

Email: admin@bioglow.com.au

We will review your complaint and respond within a reasonable timeframe.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, technology, legal requirements or privacy practices.

The updated version will be published on this page with a revised “Last updated” date.

19. Contact Us

For questions about this Privacy Policy or how your personal information is handled, please contact us at:

BIOGLOW

Email: admin@bioglow.com.au

Website: www.bioglow.com.au